Privacy policy
1. Information We Collect**
We may collect and process the following data about you:
**Personal Information:**
- Name, email, phone number
- Shipping/billing address
- Payment details (processed securely via Razorpay/Paytm)
- Order history and preferences
**Technical Data:**
- IP address, browser type, device information
- Website usage data (pages visited, time spent)
- Cookies and tracking technologies (see Section 5)
### **2. How We Use Your Information**
We use your data to:
✓ Process and fulfill your orders
✓ Provide customer support
✓ Improve our products/services
✓ Send transactional emails (order confirmations, shipping updates)
✓ Send marketing communications (only with consent)
✓ Prevent fraud and ensure security
### **3. Data Sharing & Disclosure**
We **do not sell** your personal data. Limited sharing occurs with:
- Payment gateways (Razorpay, Paytm)
- Shipping partners (Delhivery, DTDC)
- Marketing tools (Mailchimp, Google Analytics)
- When required by law or legal process
### **4. Data Security**
We implement:
- SSL encryption on all transactions
- PCI-DSS compliant payment processing
- Regular security audits
- Limited employee access to your data
### **5. Cookies & Tracking Technologies**
We use:
- **Essential cookies** (for website functionality)
- **Analytics cookies** (Google Analytics)
- **Marketing cookies** (Facebook Pixel, if used)
You can manage cookies through your browser settings.
### **6. Your Rights (Under Indian IT Act)**
You have the right to:
- Access your personal data
- Correct inaccurate information
- Withdraw consent for marketing
- Request deletion (subject to legal requirements)
- Lodge grievances with relevant authorities
To exercise these rights, email us at ironwill.reachus@gmail.com
### **7. Data Retention**
We retain your information:
- For active customers: Until account deletion + 1 year
- For order records: As required by Indian tax laws (typically 5+ years)
### **8. Children's Privacy**
Our website is not intended for users under 18. We do not knowingly collect children's data.
### **9. Policy Updates**
We may update this policy periodically. Continued use of our services constitutes acceptance.