Privacy policy

1. Information We Collect**
We may collect and process the following data about you:

**Personal Information:**
- Name, email, phone number
- Shipping/billing address
- Payment details (processed securely via Razorpay/Paytm)
- Order history and preferences

**Technical Data:**
- IP address, browser type, device information
- Website usage data (pages visited, time spent)
- Cookies and tracking technologies (see Section 5)

### **2. How We Use Your Information**
We use your data to:  
✓ Process and fulfill your orders  
✓ Provide customer support  
✓ Improve our products/services  
✓ Send transactional emails (order confirmations, shipping updates)  
✓ Send marketing communications (only with consent)  
✓ Prevent fraud and ensure security  

### **3. Data Sharing & Disclosure**
We **do not sell** your personal data. Limited sharing occurs with:  
- Payment gateways (Razorpay, Paytm)  
- Shipping partners (Delhivery, DTDC)  
- Marketing tools (Mailchimp, Google Analytics)  
- When required by law or legal process  

### **4. Data Security**
We implement:  
- SSL encryption on all transactions  
- PCI-DSS compliant payment processing  
- Regular security audits  
- Limited employee access to your data  

### **5. Cookies & Tracking Technologies**
We use:  
- **Essential cookies** (for website functionality)  
- **Analytics cookies** (Google Analytics)  
- **Marketing cookies** (Facebook Pixel, if used)  

You can manage cookies through your browser settings.

### **6. Your Rights (Under Indian IT Act)**
You have the right to:  
- Access your personal data  
- Correct inaccurate information  
- Withdraw consent for marketing  
- Request deletion (subject to legal requirements)  
- Lodge grievances with relevant authorities  

To exercise these rights, email us at ironwill.reachus@gmail.com

### **7. Data Retention**
We retain your information:  
- For active customers: Until account deletion + 1 year  
- For order records: As required by Indian tax laws (typically 5+ years)  

### **8. Children's Privacy**
Our website is not intended for users under 18. We do not knowingly collect children's data.

### **9. Policy Updates**
We may update this policy periodically. Continued use of our services constitutes acceptance.