Refund policy
# **IronWill Project – Return & Refund Policy**
At **IronWill Project**, we strive to ensure complete customer satisfaction. If you are not satisfied with your purchase, you may return eligible items under the following conditions:
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## **1. Eligibility for Returns & Refunds**
✅ **You may return an item if:**
- The product is **unused, undamaged, and in its original packaging**.
- The request is made within **7 days** of delivery.
- The product is defective, damaged during shipping, or incorrect.
❌ **Non-Returnable Items:**
- Products that have been used, washed, or altered.
- Personalized/custom-made items.
- Items without original tags or packaging.
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## **2. Return Process**
### **Step 1: Contact Us**
- Email us at **ironwill.reachus@gmail.com** within **7 days** of delivery.
- Provide your **order number, product details, and reason for return**.
- For damaged/defective items, attach **photos/videos** as proof.
### **Step 2: Return Authorization**
- If eligible, we will provide a **Return Authorization Number (RAN)** and return instructions.
- Returns without an **RAN** will not be processed.
### **Step 3: Ship the Item Back**
- Pack the item securely in its original packaging.
- Ship it to our address:
**IronWill Project**
South Extension, Part-1,
New Delhi – 110049, India
- **Return shipping costs are the customer’s responsibility**, unless the return is due to our error (wrong/damaged item).
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## **3. Refund Process**
### **Refund Eligibility:**
- Refunds are processed **only after we receive and inspect the returned item**.
- Refunds will be issued to the **original payment method** within **7-10 business days**.
### **Deductions:**
- Original shipping charges are **non-refundable**, unless the return is due to our mistake.
- If the item is returned in **used/damaged condition**, a partial refund or rejection may apply.
### **Exchange Policy:**
- Exchanges are subject to **product availability**.
- Contact us for exchange requests at **ironwill.reachus@gmail.com**.
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## **4. Cancellation Policy**
- Orders can be cancelled **within 24 hours** of placement if not yet shipped.
- For cancellations, email us at **ironwill.reachus@gmail.com** with your order details.
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## **5. Contact Us**
For any return/refund-related queries, contact:
📧 **ironwill.reachus@gmail.com**
📞 **+91 9220899286**
**Note:** This policy is subject to change. Last updated on **[Insert Date]**.
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### **Key Takeaways:**
✔ **7-day return window** (unused items only).
✔ **Refund to original payment method** (processing time: 7-10 days).
✔ **Customer covers return shipping** unless it’s our error.
✔ **No refunds on used/damaged items**.
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